Guest Services Agent

PURPOSE OF POSITION

To provide all guests with a positive interactive experience that exceeds their expectations in friendliness, cleanliness, customer service, and information that sets the stage for their total experience. Provide a clean, friendly and safe visit.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned. Ability to sell tickets and pre-sells, describe product accurately, ability to close the sale. Must have excellent telephone presentation skills for guest contact, must have "sale-ability". Must be willing to cross train in all areas of the guest service department. Adhere to all rules and regulations governing the handling of money and security. Report to work as scheduled and take meal breaks as assigned on a timely basis. Attend scheduled meetings. Exhibit a positive, courteous attitude to all guests and fellow employees at all times. Proper and efficient set up of assigned workstation. Cooperating with the Administrative Office personnel and other departments to ensure the efficient overall operation of our facility. Understand and promote the goals of Guest Service. Must work at a rapid pace. Must get along well with guests and fellow employees and maintain a professional business relationship at all times. Must help in other areas/departments as requested by management. Must maintain a regular and reliable level of attendance at the job. Must be at least 18 years of age.