Night Auditor/Front Desk Agent

Night Auditor/Front Desk Agent 215 Anastasia Boulevard, Saint Augustine, FL 32080 $15

• $17 an hour
• Full-time $15
• $17 an hour
• Full-time Job Overview We are seeking a friendly and professional Front Desk Agent to join our hospitality team.

The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires excellent communication skills, a strong understanding of hotel operations, and the ability to handle guest inquiries with professionalism. Bilingual abilities and hospitality management experience are highly valued to enhance guest relations and support our resort's reputation for outstanding service. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage multi-line phone systems, respond to guest inquiries, and provide accurate information about hotel services and amenities Handle guest requests promptly, including room changes, special accommodations, and concierge services Maintain accurate guest records and reservations using hotel management software Process payments securely and handle cash or credit transactions with attention to detail Support night audit procedures as needed to ensure financial accuracy at the end of each shift Uphold high standards of phone etiquette and guest relations to foster a welcoming environment Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction Assist with administrative tasks such as scheduling, reporting, and managing guest feedback Requirements Previous experience in hotel management or front desk operations preferred; hospitality management background is a plus Strong customer service skills with the ability to handle diverse guest needs professionally Bilingual or multilingual abilities are highly desirable to serve a diverse clientele Excellent communication skills, both verbal and written, with proficiency in phone etiquette and multi-line phone systems Knowledge of hotel software systems and reservation platforms preferred Ability to work flexible hours, including nights, weekends, or holidays as needed in a resort environment Professional appearance and demeanor with a focus on guest satisfaction Hospitality or hotel experience is advantageous but not mandatory for highly motivated candidates willing to learn This position offers an engaging work environment within a dynamic hospitality setting where your interpersonal skills will directly impact guest experiences. We value team members committed to delivering exceptional service in a fast-paced setting.

Pay:

$15.00

• $17.

00 per hour

Benefits:

Free parking

Work Location:

In person