Front Desk Agent

The Budget Inn of Sanford is Hiring Full-Time Associates for it's Front Desk Department.

Essential Functions:

To be thoroughly acquainted with all check-in procedures and policies. To be thoroughly acquainted with all check-out procedures and policies. Be familiar with guest scenarios. Be familiar with all technical equipment as related to the Front Desk. To be familiar with all hotel facilities. To be familiar with the general organization set-up. To be familiar with the inter-relationship between the different departments.

Hotel Specific Essential Functions:

Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information, data etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with company policy, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Comply at all times with Hotel Standards and regulations to encourage safe and efficient hotel operations. Check guests into or out of hotel. Confirm credit and payment method at check-in. Confirm full payment at check out. Log all requests, confirm completion, and follow up. Direct guests to daily functions within hotel. Complete bucket check. Review PMS inventory and House Count for availability and rates. Book reservations for the day of arrival or future stays. Balance and prepare individual paperwork for closing of shift. Balance bank daily. To be thoroughly acquainted with all hotel promotional programs. Run daily arrival report and mark registration cards for special requests. Distribute faxes, packages, and mail to guest services for delivery or inform the guest of receipt. Stock and clean workspace for the next shift Other duties as required.

Tools and Equipment:

Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine.

Working Environment:

Interior and on occasion exterior of the hotel with exposure to weather conditions.

Physical Requirements:

Standing/Walking:

Constantly:

At the front desk on tile or carpet. Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper. Stooping (bend at the waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk. Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material. Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter.

Handling/Grasping:

Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.

Pushing/Pulling:

Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

Lifting/Carrying:

Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

Job Type:

Full-time Experience:

Front Desk:

1 year ( REQUIRED ) hotel: 1 year ( REQUIRED )

Education:

High school or equivalent (Preferred)

Language:

English and Spanish (Preferred)

Work Location:

One location

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

Paid time off

Work Location:

In person