Front Desk Representative

Position Summary:

Assist Front Office management in supervising daily activities in the Front Office, including Front Desk and Shuttle Services. Help to ensure optimal guest experience and smooth operation of the Front Office operation.

_____________________________________________________________________________ Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Thorough knowledge of the hotel property and ably guide guests and answer questions. 2. Assist guests with arrival and departure from hotel, while providing the guest with excellent guest service according to brand standards. Check guest in and out and coordinates needs with Housekeeping and Maintenance as needed. 3. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as restaurant hours and local attractions. 4. Promptly answer telephone using positive and clear communication. 5. Remain calm and alert especially during emergency situations and heavy hotel activity. 6. Preventing problems and handling stressful situations in a professional manner, ensuring guest satisfaction and resort profitability. 7. Demonstrates the ability to show tact, courtesy and diplomacy in difficult situations. 8. Ensure the accuracy and completion of all folios, room changes, credit approvals, etc. 9. Display a high degree of professionalism at all times. 10. Ability to handle a cash bank and adhere to all cash handling policies and responsibilities.

Qualifications:

Education:

High school diploma or GED plus 2 years' administrative hotel front desk experience or equivalent combination of education and experience that provides the above skills, knowledge and ability.

Experience:

Minimum of 2 years' hotel/resort experience at the front desk is preferred or other hospitality guest service experience.

• Ability to verbally communicate with guests and fellow team members in English. A second language skill is helpful.
• Ability to follow directions and handle stress with ease.
• Able to handle cash or credit card transactions.
• Proficiency with computers including Microsoft Office and Outlook applications. General office equipment and cash register operation knowledge is expected.
• Able to stand and walk for prolonged periods of time.
• Able to push, pull, carry, bending, stooping and upward reaching motions.
• Able to work in a team and be detailed oriented.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Pay:

$16.00 - $16.01 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Referral program Vision insurance

Work Location:

In person