Front Desk Agent & Night Auditor

We are looking for a Front Desk Agent & a Hotel Night Auditor to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agents and a Night Auditor's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Front Desk Agents must be able to work independently with minimal supervision, and they should be able to coordinate and manage all types of people.

Other skills and qualifications include:

Strong customer service skills Knowledge of safety and security procedures Advanced math and bookkeeping skills Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing Attention to detail and organizational skills Time management and multitasking skills Excellent verbal and written communication skills Ability to solve problems and diffuse tense situations Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Night Auditor, Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Opera and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus

Job Types:

Full-time, Part-time, Contract, Temporary Pay:

$14.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person