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Hotel Front Desk Agent
Job
Provident Hotels & Resorts
Treasure Island, FL (In Person)
$31,200 Salary, Full-Time
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Job Description
Welcome to Provident Hotels and Resorts! We are looking for a Front Desk Agents to join our team at Provident Oceana in Treasure Island and are looking to fill a part time or full time position. We are looking for experienced Hotel Front Desk Agents. A flexible schedule with open availability is a must for both AM and PM shifts. Evenings and weekends are mandatory with possible weekend rotation. Ideal candidates will have experience working in the hospitality field, be customer service oriented, able to multitask and be a team player. Flexible schedule a plus. Shifts could vary. Previous experience preferred, but we will train the right candidate. Springer Miller System experience a plus! Please read the job description to get a full understanding of what we will require from you.
Job Duties:
- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department.
- Takes same day reservations and future reservations.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customer satisfaction.
- Maintains cleanliness of the Front Desk.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned such as delivery of guests requests and or troubleshooting maintenance requests.
- Vacation Rental Platforms a plus.