Front Desk Agent

Front Desk Agent Hilton Garden Inn - Winter Park Winter Park, FL Job Details Full-time $14 - $16 an hour 1 day ago Qualifications Computer operation Teamwork Guest relations Computer literacy High school diploma or GED Attention to detail Full Job Description Job Summary As a Front Desk Agent at the Hilton Garden Inn, you are the first point of contact for our guests and play a key role in delivering exceptional hospitality experiences. You will be responsible for greeting guests, managing check-ins and check-outs, and ensuring all guest interactions reflect Hilton's commitment to outstanding service. This role requires professionalism, attention to detail, and a passion for creating a welcoming environment. Duties Greet guests warmly upon arrival and provide a smooth, efficient check-in and check-out process Manage reservations, room assignments, and special requests accurately Respond to guest inquiries, concerns, and complaints in a timely and professional manner Maintain knowledge of hotel services, amenities, and local attractions to assist guests Handle payments, process transactions, and maintain accurate records Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction Answer phone calls and direct inquiries appropriately Uphold Hilton brand standards and ensure a high level of customer service at all times Requirements High school diploma or equivalent (hospitality or related field preferred) Previous customer service or hospitality experience is a plus Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Basic computer skills and familiarity with hotel management systems preferred Professional appearance and demeanor Availability to work flexible hours, including nights, weekends, and holidays Preferred Skills Experience with property management systems Problem-solving abilities and attention to detail Strong organizational skill Team-oriented mindset with a positive attitude This role is perfect for motivated individuals eager to contribute positively to our team's success through excellent communication, organization, and team work.

Pay:

$14.00 - $16.00 per hour

Work Location:

In person