Guest Experience Agent (GEA)- ATL Airport Location

Guest Experience Agent (GEA)- ATL Airport Location Minute Suites, LLC Hartsfield-Jackson Atlanta International Airport, GA Job Details Part-time | Full-time $16 an hour 1 hour ago Qualifications Computer operation Customer communication Interpersonal skills High school diploma or GED Driver's License Manual handling Full Job Description Guest Services & Sales Associate (Full-Time & Part-Time)

Location:

Hartsfield-Jackson Atlanta International Airport (ATL)

Pay:

$16.00/hour + Commission Opportunities Important Requirement Candidates must have open scheduling availability, including mornings, evenings, weekends, and holidays. About Minute Suites Minute Suites provides travelers with a private, comfortable space to relax, work, or recharge while traveling. We are looking for energetic, customer-focused individuals who enjoy sales, hospitality, and delivering exceptional guest experiences. Position Summary As a Guest Services & Sales Associate, you will be responsible for driving sales, delivering outstanding customer service, and ensuring a welcoming environment for every guest. This role combines hospitality, consultative sales, and operational responsibilities to create a seamless guest experience. Key Responsibilities Sales & Guest Experience Greet all guests professionally and warmly. Educate guests on Minute Suites services, products, and membership programs. Utilize a consultative sales approach to recommend services that best meet guest needs. Conduct guest check-ins and check-outs using company systems and procedures. Meet and exceed sales goals, customer service metrics, and quality standards. Promote retail merchandise and additional services through suggestive selling. Operations & Administration Maintain accurate reservations, billing, and guest account records. Monitor suite inventory and availability through company systems. Balance cash drawer and complete end-of-shift reconciliation with zero discrepancies. Complete required reports, logs, and operational documentation. Communicate important information during shift transitions and maintain accurate logbook entries. Housekeeping & Facility Standards Ensure suites and common areas meet cleanliness and quality standards. Restock supplies and maintain inventory levels. Maintain a clean, organized, and professional reception area. Safety & Compliance Follow company policies, procedures, and emergency protocols. Report incidents, suspicious activity, or guest concerns to management promptly. Protect company assets, including cash, keys, and confidential guest information. Participate in all required training programs. Qualifications High school diploma or GED required; college coursework preferred. Previous experience in hospitality, retail sales, customer service, or airport operations preferred. Strong sales aptitude and ability to confidently recommend products and services. Excellent verbal and written communication skills. Strong problem-solving and customer service skills. Basic computer proficiency, including Microsoft Office and point-of-sale systems. Ability to work independently and as part of a team. Ability to stand for extended periods (up to 8 hours). Ability to lift and/or move up to 35 pounds. Valid driver's license required. What We're Looking For The ideal candidate is: Friendly, outgoing, and professional. Motivated by sales goals and customer satisfaction. Dependable, adaptable, and able to thrive in a fast-paced airport environment. Comfortable interacting with travelers from diverse backgrounds. Passionate about delivering exceptional guest experiences. Reporting Structure This position reports directly to the Shift Supervisor and General Manager.

Job Types:

Full-Time and Part-Time Available Job Types:

Full-time, Part-time Pay:

$16.00 per hour