Guest Service Agent/Front Desk Agent

About us Unwind in style at Chamblee's only rooftop retreat. Courtyard Atlanta Dunwoody offers a luxurious escape in Chamblee, Georgia. Our hotel features spacious balcony suites, perfect for unwinding after a day of exploration. Host unforgettable events. Plan your dream wedding, business meeting, or social gathering in our expansive 3,300-square-foot banquet space. Dine above the city savor exquisite cuisine at Courtyard Atlanta Dunwoody, our signature rooftop restaurant. Enjoy breathtaking cityscape views while indulging in delicious dishes prepared with fresh, seasonal ingredients. Courtyard Atlanta Dunwoody offers both indoor and outdoor seating, allowing you to dine in the environment that best suits your mood. Relax and Recharge, take advantage of our on-site amenities, including a well-equipped fitness center, a refreshing indoor pool, and ample free parking. We also boast convenient EV charging stations for eco-conscious travelers. Experience the difference. www.marriott.com/atlyn

Responsibilities:

• Oversee the daily operations of the front office, including managing the front desk activities and ensuring smooth check-in and check-out processes.
• Handle guest inquiries, complaints, and requests in a professional and timely manner.
• Coordinate with other departments to ensure guest satisfaction and resolve any issues or concerns.
• Manage reservations and room assignments to optimize occupancy and revenue.
• Train and supervise new front office staff on hotel policies, procedures, and customer service standards.
• Conduct regular audits of guest accounts to ensure accuracy and resolve any discrepancies.
• Maintain knowledge of hotel services, amenities, and local attractions to provide guests with accurate information.

Experience:

• Previous experience in a front office agent role within the hospitality industry is preferred.
• Strong knowledge of front desk operations, including night audit procedures and phone systems.
• Excellent phone etiquette and communication skills, with the ability to effectively interact with guests from diverse backgrounds.
• Familiarity with hospitality management software systems (e.g., property management systems, specially Fosse) is a plus.
• Multilingual (Preferably English and Spanish) skills are highly desirable to cater to international guests.

As a Front desk agent, you will play a key role in ensuring exceptional guest experiences by overseeing the front desk operations. Your attention to detail, strong communication skills, and ability to manage a team will contribute to the overall success of our hotel. Join our team today and be part of a dynamic hospitality environment!

Note:

This job description is intended to provide an overview of the responsibilities and qualifications for this position. It is not an exhaustive list of all tasks and expectations.

Job Types:

Full-time, Part-time Pay:

$15.00

• $16.

00 per hour

Benefits:

Employee discount Flexible schedule Free parking Application Question(s): Have you ever worked in a Marriott Property? Do you know Fosse?

Education:

High school or equivalent (Preferred)

Experience:

Front desk: 1 year (Required) Ability to

Commute:

Atlanta, GA 30341 (Required) Ability to

Relocate:

Atlanta, GA 30341: Relocate before starting work (Required)

Work Location:

In person