Hotel Front Desk Agent

Hotel Front Desk Agent Sheraton Augusta Hotel - 3.9 Augusta, GA Job Details Full-time 10 hours ago Benefits Employee discount Qualifications Customer communication High school diploma or GED Computer skills Receptionist experience within hospitality industry

Full Job Description Job Purpose:

To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.

Job Responsibilities:

Join the Sheraton Augusta Hotel as a Hotel Front Desk Agent and be the welcoming face for our guests in Augusta, GA. In this key role, you will provide exceptional customer service, assist with reservations, check-ins, and check-outs, and ensure each guest has a seamless and enjoyable experience during their stay. Responsibilities Greet and welcome guests upon arrival with a friendly and professional attitude. Manage check-in and check-out procedures efficiently and accurately using the hotel's reservation system. Handle guest inquiries, requests, and complaints promptly and effectively. Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests. Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction. Process payments and maintain accurate billing records. Ensure the front desk area is tidy and organized at all times. Requirements Previous experience in a front desk or customer service role, preferably within the hospitality industry. Excellent communication and interpersonal skills. Ability to multitask and remain calm under pressure. Proficient with computer systems and reservation software. Strong attention to detail and organizational skills. Availability to work flexible shifts, including weekends and holidays. Benefits Employee discounts on hotel stays and amenities. Opportunities for professional growth and development within the Core Hotel properties. Friendly and supportive work environment. Job Duties Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily Enforce hotel and company credit policies. Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests. Complete training in MGS DLZ Learning May perform duties of a general clerical nature within the hotel. Attend and is involved in monthly front desk meetings. Work closely with sales department to implement strategies to maximize room revenue. May fill-in on front desk. Other duties as assigned. Education HS Diploma or equivalent Experience 1 year of previous experience as front desk agent