Front Desk

Front Desk Residence Inn Columbus Columbus, GA Job Details Part-time $12 an hour 1 day ago Qualifications Record keeping Property management tools Maintaining an organized workspace Guest relations Financial transaction processing Phone communication Night audit English Administrative experience Clerical experience Productivity software 1 year Clean workspace maintenance Equipment inventory management Communication skills Technical Proficiency Entry level Customer complaint resolution Travel planning Client interaction via phone calls Account reconciliation

Full Job Description Introduction:

We are seeking a friendly and organized Front Desk Clerk / Night Auditor to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Front Desk Responsibilities:

Handle guest check-ins and check-outs, including verifying reservation details and collecting payment Answer and route calls, including taking messages and transferring calls as needed Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records Ensure that the front desk area is clean and organized at all times Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns Other duties as assigned

Night Auditor Responsibilities:

Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned

Qualifications:

Minimum of 1 year of experience as a front desk clerk or in a customer service role Strong communication and customer service skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and property management systems Fluency in English is required; additional language skills are a plus