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Front Office Agent
Job
Springhill Suites Covington
Covington, GA (In Person)
$27,040 Salary, Full-Time
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Job Description
Overview Join our dynamic hospitality team as a Front Office Agent, where your energy and enthusiasm will create memorable experiences for every guest. In this vital role, you will serve as the welcoming face of our resort, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a warm, professional atmosphere. Your multitasking skills and hospitality expertise will be key to delivering seamless guest relations and operational excellence. This paid position offers a fantastic opportunity to develop your hotel management skills while working in a vibrant, guest-focused environment. Responsibilities Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process Manage multi-line phone systems with professionalism, providing accurate information and courteous assistance Handle guest inquiries, requests, and complaints with patience and proactive solutions to enhance their stay Maintain accurate records through night audit procedures, balancing accounts and preparing reports for management Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs promptly Process reservations, cancellations, and modifications efficiently using hotel management software Uphold phone etiquette standards and ensure excellent customer service at all times during guest interactions Experience Proven experience in hotel management or front desk operations within a resort or hospitality environment Strong customer service skills with the ability to handle diverse guest needs in a multilingual or bilingual setting Knowledge of hotel management systems and night audit procedures is highly desirable Exceptional communication skills, including proficiency in phone etiquette and multi-line phone systems Previous experience in guest relations, front desk duties, or hospitality management roles preferred Ability to work flexible hours, including nights, weekends, and holidays as needed A genuine passion for hospitality and creating memorable guest experiences Embark on a rewarding career where your hospitality talents shine! We're dedicated to supporting your growth while delivering outstanding service that keeps guests coming back.