Part Time Front Desk Attendant

Job post summary Date posted: September 29, 2025

Pay:

$12.00 - $14.00 per hour Job description: The Front Desk Agent is responsible for handling all guest services at the front desk, including check-in/check-out, answering phone calls, processing reservations, and providing general hotel information. They ensure a positive guest experience by offering friendly, efficient, and attentive service throughout the guest's stay.

Key Responsibilities :

Guest Check-In and Check-Out :

Greet guests in a friendly and professional manner upon arrival. Process guest check-ins by verifying reservation details, collecting payment, and issuing room keys. Handle guest check-outs, including finalizing bills, processing payments, and thanking guests for their stay. Ensure all guest information is accurately entered into the hotel system.

Reservations and Booking Management :

Answer phone calls and emails related to reservations, providing information about room availability, rates, and hotel amenities. Confirm and manage reservations, make adjustments, and ensure guests' special requests are noted. Assist guests in booking rooms, ensuring all details are recorded accurately.

Guest Service and Inquiries :

Provide information to guests about hotel services, facilities, and nearby attractions. Assist guests with inquiries about transportation, dining, events, or special requests (e.g., wake-up calls, extra linens, or room changes). Handle guest complaints or concerns promptly, ensuring guest satisfaction and resolving issues as needed.

Handling Payments :

Process payments for guest stays, including cash, credit card, and other payment methods. Manage cash drawers, ensuring all transactions are accurately recorded. Provide guests with receipts and ensure the safe and secure handling of payments.

Room Assignments and Key Management :

Assign rooms to guests based on their reservations and preferences. Issue and retrieve room keys or access cards, ensuring proper documentation is maintained. Ensure the security of guest rooms and hotel property by following key control procedures.

Communication and Coordination :

Communicate effectively with housekeeping, maintenance, and other departments to ensure guest requests are met and rooms are ready for check-in. Relay messages or special instructions to guests and other staff members as necessary. Keep the front desk area tidy, organized, and stocked with necessary supplies (e.g., forms, brochures).

Guest Security and Safety :

Ensure the safety and security of guests by following hotel security protocols (e.g., monitoring surveillance, reporting suspicious activity). Handle emergency situations, such as medical issues or evacuations, in accordance with hotel policies.

Additional Duties :

Assist with administrative tasks such as filing, maintaining logs, and updating guest records. Maintain a professional appearance and demeanor while on duty. Perform other duties as assigned by the Front Desk Supervisor or management.

Qualifications :

Education :

High school diploma or equivalent required; some positions may prefer or require additional education or certification in hospitality.

Experience :

Previous experience in customer service or hospitality is preferred but not always required.

Skills :

Excellent communication skills, both verbal and written. Strong customer service skills and the ability to remain calm and professional in high-pressure situations. Basic computer and office skills (experience with hotel management software is a plus). Ability to multitask and prioritize tasks effectively. Problem-solving skills and ability to address guest complaints or concerns effectively.

Physical Requirements :

Ability to stand or sit for extended periods of time. Ability to lift up to 20 pounds, such as carrying guest supplies or office materials.

Working Conditions :

Works at the front desk area of the hotel, often interacting with guests and other hotel staff. Shifts may include evenings, weekends, and holidays, depending on the hotel's hours of operation. This position may require occasional overtime or flexibility with hours, particularly during busy check-in or check-out periods.

Job Type:

Part-time Benefits:

Employee discount

Work Location:

In person

Pay:

$12.00 - $15.00 per hour

Benefits:

Employee discount Flexible schedule Referral program

Work Location:

In person