Front Desk Agent

Must have open availability: 7a-3p & 3p-11p Overview As the first point of contact for guests, the Front Desk Agent plays a vital role in shaping the overall guest experience. This position requires a combination of excellent communication skills, attention to detail, and a warm, service-oriented attitude. Core Duties of a

Hotel Front Desk Agent Guest Check-In/Check-Out:

Greet guests warmly and professionally. Process check-ins and check-outs efficiently using hotel systems. Assign rooms and issue room keys or key cards.

Reservations Management:

Take phone, online, or in-person reservations. Modify, cancel, or confirm bookings as needed. Ensure accuracy in guest details and preferences.

Customer Service:

Address guest requests, questions, and concerns promptly. Provide information about hotel services, local attractions, and directions. Resolve complaints or escalate issues to management if necessary.

Handling Payments:

Process payments via cash, credit card, or other methods. Manage billing, receipts, and deposits. Handle foreign currency exchanges if applicable.

Communication & Coordination:

Communicate with housekeeping and maintenance to ensure room readiness. Coordinate guest services such as wake-up calls, room service, or transportation. Maintain logs and reports for management.

Record Keeping:

Update guest records and maintain accuracy in booking systems. Balance cash drawers and prepare shift reports.

Security Awareness:

Monitor who enters and exits the building. Follow safety and emergency procedures. Report suspicious activity to appropriate personnel.

Upselling & Promotions:

Promote hotel amenities, upgrades, and loyalty programs. Offer special packages or discounts where applicable. Join Our Front Desk Dream Team! Are you friendly, organized, and love being the face of a dynamic workplace? We're looking for an energetic Front Desk Superstar to join our crew!

What You'll Get:

Competitive pay Health & wellness benefits Growth opportunities Flexible scheduling Team outings & events A vibrant, upbeat environment where fun meets professionalism !

What You'll Do:

Greet guests with a smile, keep things running smoothly, and be the go-to for questions, calls, and good vibes! If you've got a positive attitude and a knack for making people feel welcome, we want to meet you!

Job Type:

Part-time Pay:

$14.00 - $16.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Hotel Front Desk:

1 year (Required) Shift availability: Night Shift (Required) Day Shift (Required) Ability to

Commute:

Jekyll Island, GA 31527 (Required)

Work Location:

In person