Hotel Front Desk Associate

Hotel Front Desk Associate 3.4 3.4 out of 5 stars 111 Hoffman Drive, LaGrange, GA 30241 From $11 an hour - Part-time La Quinta Inn & Suites Lagrange,GA 4,075 reviews From $11 an hour -

Part-time Requirements:

5 years of previous customer service experience or related experience, Math Skills, Reliable person. 32 hours per week (Primarily Night Shift 11p.m till 8:00a.m - 8hour shift) Weekdays, Weekends and Holidays are Required. The nature of the hotel business requires flexibility in scheduling.

Key Functions:

1. Provides friendly customer service to all guests and coworkers. All employees are required to greet and smile at each guest they encounter. 2. Represents the hotel to the guest throughout all stages of the guests hotel experience including: reservations, check-in, in-house stay, check-out and any follow up communications. 3. Answers multi-line telephone and directs calls per approved method. 4. Accurately completes reservations and inputs in to computer system per hotel policies. 5. Registers guests and assigns rooms per hotel policies. 6. Accommodates special requests of guests whenever possible. 7. Assists in servicing of group room blocks. 8. Thoroughly understands and adheres to guest payment policies, credit card processing, cash handling, check cashing and direct billing. 9. Understands room status and room status tracking. 10. Knows room locations, types of rooms available and room rates. 11. Uses suggestive selling techniques to sell rooms and to promote other services in the hotel. 12. Coordinates room status updates with the housekeeping staff by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day use rooms. 13. Knows cancellation, no-show and walk policies. 14. Can make electronic room keys and supervises employee key sign out. 15. Knows use of front office equipment. 16. Processes guest check-outs. 17. Uses proper mail, package and message handling procedures. 18. Reads and initials front desk log and bulleting board daily. Is aware of daily activities and meetings taking place in the hotel. 19. Attends hotel department meetings. 20. Coordinates guest room maintenance work with the maintenance department. 21. Reports any unusual occurrences or request to the general manager and / or front desk supervisor. 22. Knows all safety and emergency procedures. Is aware of accident prevention policies. 23. Maintains guest confidentiality per Right to Privacy Act. 24. Maintains guest's safety and security per hotel policies. 25. Maintains the cleanliness and neatness of the front desk area. 26. Maintains continental breakfast service during service hours and stores items at end of service hours. Cleans up continental breakfast area. 27. Cleans public space including vacuuming of lobby, cleaning glass and related cleaning of general area front desk area. 28. Wash dry and fold laundry. 29. Assists guests with special requests (driving directions, area attractions, ordering services etc.) and delivery of guest requested items (irons, additional towels / amenity products). 30. Perform light maintenance in guest rooms / public space (changing light bulbs, cleaning air filters, unclogging toilets etc.) 31. Performs other tasks as assigned by the Front Desk Supervisor and / or General Manager.

Prerequisites:

Must have a positive, friendly attitude. Must be able to work with little supervision. Required to be able provide self direction for identifying and completing tasks. Work hours must be flexible to allow for working weekdays, weekends, and holidays. Must be able to read / write / speak / understand and easily communicate with a positive tone of voice both in person and on the telephone. Must be able to lift up to 30 pounds regularly and up to 50 pounds on occasion. Please send email resume only. No phone calls please.

Job Type:

Part-time Pay:

From $11.00 per hour

Work Location:

In person