Front Desk Agent

Job Summary:

We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional service throughout their stay. Your role will involve assisting guests with check-ins and check-outs, answering inquiries, and ensuring a smooth and enjoyable experience for all visitors.

Responsibilities:

• Greet guests in a warm and welcoming manner upon arrival
• Assist guests with check-ins and check-outs, ensuring accuracy in reservations and payments
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries and resolve any issues or complaints promptly and professionally
• Maintain a clean and organized front desk area
• Operate phone systems, transfer calls, and take messages as needed
• Assist with night audit duties as required
• Collaborate with other hotel staff to ensure guest satisfaction

Requirements:

• Previous experience in guest relations or hospitality is preferred
• Strong communication skills with the ability to interact effectively with guests from diverse backgrounds
• Proficiency in using front desk software and phone systems
• Multilingual skills are a plus, particularly fluency in languages commonly spoken by hotel guests
• Excellent organizational skills with the ability to handle multiple tasks simultaneously
• Attention to detail and problem-solving abilities
• Flexibility to work various shifts, including evenings, weekends, and holidays Please note that all positions at our hotel are paid positions.

We value our employees' contributions and offer competitive compensation along with opportunities for career advancement within the hotel management industry.

Job Types:

Full-time, Part-time Pay:

$13.00

• $14.

50 per hour

Benefits:

Employee discount Flexible schedule Free parking Ability to

Commute:

Port Wentworth, GA 31407 (Required) Ability to

Relocate:

Port Wentworth, GA 31407: Relocate before starting work (Required)

Work Location:

In person