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Front Desk Agent (Flex Shift)
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Fairfield Inn & Suites Savannah Airport
Savannah, GA (In Person)
Full-Time
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Job Description
Daily Pay Available | Hotel Discounts | Growth Opportunities Must be available to work flexible shifts, including both 3:00 PM-11:00 PM and 11:00 PM-7:00 AM. Are you passionate about hospitality and creating exceptional guest experiences? We're looking for a friendly, dependable, and service-oriented Front Desk Agent to join our hotel team. As the first and last point of contact for our guests, you'll play an important role in creating memorable stays and ensuring every guest feels welcomed, valued, and cared for. If you enjoy working with people, solving problems, and being part of a supportive team, we'd love to hear from you. Why You'll Love Working With Us Daily Pay Available - access your earned wages when you need them Employee discounts on hotel rooms and travel opportunities Career advancement opportunities within a growing hospitality company Ongoing training and professional development Positive, team-oriented work environment Stable employment with opportunities for growth A workplace that values teamwork, respect, and exceptional guest service What You'll Do Deliver Outstanding Guest Service Welcome guests with a warm, professional, and friendly attitude. Efficiently manage guest check-ins and check-outs. Respond to guest questions, requests, and concerns promptly and professionally. Provide information about hotel amenities, services, and local attractions. Help create memorable guest experiences through personalized service. Manage Front Desk Operations Answer incoming phone calls and respond to guest inquiries. Process reservations, room assignments, and payment transactions accurately. Maintain guest records and ensure data accuracy. Assist with balancing cash drawers and completing shift-related reports when required. Support Hotel Operations Communicate effectively with housekeeping, maintenance, and management teams. Assist with resolving guest issues and operational challenges. Help maintain a clean, organized, and welcoming front desk and lobby area. Follow all company policies, procedures, and brand standards. Ensure Guest Safety and Satisfaction Monitor hotel activity and report concerns appropriately. Assist with emergency procedures and guest needs when necessary. Maintain professionalism and confidentiality at all times. What We're Looking For Preferred Qualifications Previous hotel, hospitality, customer service, or front desk experience preferred. Experience with hotel reservation or property management systems is a plus. Cash handling and basic computer skills. Skills & Qualities Outstanding customer service and communication skills. Positive attitude and professional appearance. Strong attention to detail and organizational skills. Ability to multitask and remain calm in a fast-paced environment. Dependable, flexible, and team-oriented. Strong problem-solving abilities and a guest-first mindset. Schedule Requirements This is a flex-shift position . Candidates must be available to work: 3:00 PM - 11:00 PM 11:00 PM - 7:00 AM Weekends and holidays as needed Flexibility is essential, as schedules may vary based on business needs. Join Our Team If you enjoy meeting new people, providing exceptional service, and being part of a team that values hospitality and professional growth, we'd love to welcome you to our hotel family. Apply today and start building your career in hospitality!