Front Desk Agent/ Night Auditor

Job Overview We are seeking a dynamic and energetic Front Desk Agent / Night Auditor to be the welcoming face of our hospitality team. In this vital role, you will serve as the first point of contact for guests, ensuring their experience begins with warmth, professionalism, and exceptional service. Your enthusiasm and attention to detail will help create memorable stays and foster guest loyalty. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant resort environment. Duties Greet guests promptly with a friendly and professional demeanor, providing a positive first impression. Manage guest check-in and check-out processes efficiently using hotel management software. Handle guest inquiries, requests, and complaints with patience and proactive solutions. Operate multi-line phone systems to answer calls, relay messages, and assist with reservations or information requests. Maintain accurate records of guest stays, reservations, and billing details. Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved swiftly. Support night audit procedures by reconciling daily transactions and preparing reports for management. Skills Strong knowledge of hospitality management principles and hotel operations. Multilingual abilities are highly desirable to serve diverse guests effectively. Excellent customer service skills with a focus on guest relations and satisfaction. Proficiency in front desk operations, including multi-line phone systems and reservation software. Experience in hotel management or hospitality roles is preferred but not required; training will be provided for the right candidate. Knowledge of phone etiquette and professional communication standards in a fast-paced environment. Join our team as a Front Desk Agent to deliver outstanding guest experiences while advancing your career in hospitality! We value energetic individuals who thrive on creating welcoming atmospheres and building lasting guest relationships. This is a paid position committed to supporting your growth in the vibrant world of hotel management!

Pay:

$15.00 - $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person