Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Guest Service Agent
Job
The Cotton Sail Hotel/ HOS Management Company
Savannah, GA (In Person)
$28,080 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
25
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Guest Service Agent The Cotton Sail Hotel/ HOS Management Company Savannah, GA Job Details Part-time | Full-time $12 - $15 an hour 1 day ago Benefits Health insurance Paid time off Employee discount Flexible schedule Qualifications Resort Multilingual Phone communication Problem-solving Multi-line phone systems Account reconciliation Full Job Description Overview Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vital role, you'll be the friendly face welcoming visitors, ensuring their needs are met with professionalism and warmth. Your energy will help foster a welcoming environment, making every guest feel valued and appreciated from check-in to check-out. This position offers an exciting opportunity to develop your hospitality management skills while delivering exceptional guest services in a vibrant resort or hotel setting. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently. Provide accurate information about hotel amenities, local attractions, and services to enhance guest experience. Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously. Handle guest requests, complaints, and special accommodations with a positive attitude, ensuring satisfaction. Maintain detailed records of guest interactions, reservations, and billing information accurately. Support night audit procedures by reconciling accounts and preparing reports to ensure smooth overnight operations. Collaborate with housekeeping, maintenance, and management teams to resolve guest issues swiftly and effectively. Uphold high standards of phone etiquette and guest relations to foster a welcoming atmosphere at all times. Experience Previous experience in hotel management or hospitality management roles is preferred but not required; we value enthusiasm and a customer-focused mindset. Bilingual or multilingual abilities are highly desirable to serve our diverse guest base effectively. Familiarity with front desk operations, including multi-line phone systems and reservation software, is advantageous. Experience in guest services or resort environments will help you excel in this role. Knowledge of night audit procedures and hotel management practices is a plus but not mandatory; training will be provided. Strong communication skills combined with excellent phone etiquette are essential for success in this position. A passion for hospitality and delivering outstanding customer service will set you apart as a key member of our team. Embark on a rewarding career where your positive attitude makes every guest's stay unforgettable!