Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Front Desk Agent
Job
Napili Sunset
Lahaina, HI (In Person)
$49,920 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
49
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Job Summary As a Front Desk Agent, you will be the welcoming face of our hotel, creating memorable guest experiences through exceptional customer service and efficient operations. Your energetic and positive attitude will set the tone for guests' entire stay, ensuring their needs are met with professionalism and warmth. This role offers an exciting opportunity to showcase your hospitality management skills, multitask effectively across various guest services, and contribute to a vibrant resort environment. Whether managing check-ins, handling guest inquiries, or coordinating with other departments, your proactive approach will drive guest satisfaction and uphold our reputation for excellence. Responsibilities Greet guests warmly upon arrival and provide a smooth check-in/check-out experience Manage multi-line phone systems with professionalism and courtesy, addressing guest inquiries promptly Handle guest requests, complaints, and special accommodations with enthusiasm and problem-solving skills Maintain accurate records of reservations, cancellations, and billing using hotel management software Conduct night audits to reconcile daily transactions and ensure financial accuracy Coordinate with housekeeping, maintenance, and security teams to ensure guest comfort and safety Assist with guest relations by providing local information, amenities details, and personalized recommendations Skills Proven experience in hospitality management or hotel front desk operations Bilingual or multilingual abilities to serve diverse guests effectively Strong customer service skills with a friendly and approachable demeanor Excellent phone etiquette and experience managing multi-line phone systems Knowledge of hotel management software and reservation systems Ability to handle night audit procedures accurately and efficiently Exceptional communication skills to foster positive guest relations and teamwork Familiarity with resort environments and guest services standards Join us as a Front Desk Agent to deliver outstanding hospitality experiences that keep guests coming back! Your energy, attention to detail, and dedication will make a lasting impact on every visitor's stay.