Guest Services Representative

Job Summary We are seeking a dedicated and friendly Guest Service Agent to join our team at a premier hotel/resort. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring their stay is enjoyable and memorable. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. The Guest Service Agent will also assist with night audits and front desk operations, making it essential to have experience in hotel management or related fields. Responsibilities Welcome guests upon arrival and provide a warm and friendly check-in experience. Handle guest inquiries and requests promptly and professionally, ensuring high levels of customer satisfaction. Manage reservations, cancellations, and modifications using the hotel management system. Conduct night audits as required, ensuring accuracy in financial transactions and reporting. Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively. Address guest complaints or concerns with empathy and professionalism, striving for resolution. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Uphold phone etiquette standards when handling incoming calls, providing information or transferring calls as needed. Assist in promoting hotel services and upselling additional amenities to enhance guest experiences. Requirements Previous experience in front desk operations or guest services within a hotel or resort environment is preferred. Strong customer service skills with a focus on guest relations. Excellent communication skills; multilingual abilities are a plus. Familiarity with hotel management software is advantageous. Ability to work flexible hours, including nights and weekends as needed. Strong organizational skills with attention to detail in managing reservations and guest interactions. A positive attitude and the ability to work well in a team-oriented environment. Join us in creating unforgettable experiences for our guests while working in a dynamic and rewarding atmosphere!

Job Types:

Full-time, Part-time Pay:

$14.00 - $15.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person