Front Desk Representative 3pm-11pm

Front Desk Representative 3pm-11pm Des Moines, IA Job Details Full-time $15 an hour 1 day ago Qualifications Bilingual Record keeping Phone inquiries Phone answering Proactive hotel and accommodations guest assistance Multilingual Phone communication Night audit Greeting customers Multi-line phone system experience (1-2 years) Handling customer service requests Individual consumer customer service Telephone operations experience within corporate sector Multi-line phone systems Communication skills Balancing end-of-day transactions Entry level Client interaction via phone calls Hotel management Full Job Description Overview Join our dynamic hospitality team as a Front Desk Representative, working evening shifts from 3pm to 11pm! In this vibrant role, you will be the welcoming face of our hotel, ensuring every guest receives exceptional service from check-in to check-out. Your energetic and positive attitude will create memorable experiences for our guests, fostering a warm and inviting atmosphere. This position offers an exciting opportunity to develop your hospitality management skills while working in a fast-paced, guest-focused environment. Whether you're fluent in multiple languages or passionate about hotel operations, your contribution will be vital to our success. Duties Greet guests warmly upon arrival, providing a friendly and professional check-in experience Manage multi-line phone systems with excellent phone etiquette, addressing guest inquiries promptly Handle guest requests and resolve issues efficiently to ensure maximum satisfaction Maintain accurate records of guest information, reservations, and billing details Conduct night audits and reconcile daily financial transactions with precision Assist with guest relations by providing local information and personalized recommendations Coordinate with housekeeping and maintenance teams to ensure room readiness and overall property upkeep Experience Previous experience in hotel management or front desk operations is preferred, especially within resort or hospitality environments Strong customer service skills with a passion for creating positive guest experiences Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively Familiarity with hotel management software and multi-line phone systems is advantageous Knowledge of night audit procedures and hotel operations enhances your ability to excel in this role Excellent communication skills, including phone etiquette and guest interaction techniques Prior experience working in a fast-paced hospitality setting demonstrates your ability to handle multiple responsibilities efficiently Embark on a rewarding career where your enthusiasm for hospitality makes a difference! We value energetic team players committed to delivering outstanding guest services and fostering a welcoming environment.

Pay:

$15.00 per hour

Work Location:

In person