Guest Service Agent

Job Overview Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vibrant role, you will be the first point of contact, providing exceptional customer service, managing guest inquiries, and ensuring smooth check-in and check-out processes. Your energy and hospitality expertise will help foster a welcoming environment that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your skills within a thriving resort or hotel setting, emphasizing guest relations and hospitality management. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently. Handle guest inquiries via phone and in person, providing accurate information about hotel amenities, local attractions, and services. Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette at all times. Coordinate reservations, cancellations, and modifications while maintaining precise records in the hotel management system. Address guest concerns promptly and courteously, striving to resolve issues effectively to ensure guest satisfaction. Support front desk operations by processing payments, issuing keys, and maintaining guest records securely. Assist with night audit procedures to reconcile daily transactions and ensure financial accuracy for the hotel or resort.

Pay:

$11.50 per hour

Work Location:

In person