Front Desk Clerk

Overview We are seeking a friendly and professional Front Desk Clerk to join our hospitality team. This role is vital in providing exceptional guest services, managing reservations, and ensuring smooth operations at our hotel. The ideal candidate will possess strong communication skills, a welcoming demeanor, and experience in working with the public. Bilingual abilities and hotel experience are highly valued to enhance guest relations and support diverse clientele. This position offers an opportunity to be the first point of contact for guests, contributing to memorable stays and positive experiences. Responsibilities Greet guests upon arrival with a warm and professional attitude Manage check-in and check-out procedures efficiently using multi-line phone systems Handle reservations, cancellations, and modifications accurately via hotel management software Provide information about hotel amenities, services, and local attractions Respond promptly to guest inquiries and resolve issues with excellent customer service skills Maintain phone etiquette when communicating with guests Assist with guest requests such as room changes, special accommodations, or concierge services Manage guest accounts, process payments, and handle billing inquiries Support night audit processes as needed to ensure financial accuracy and reporting Uphold cleanliness and organization of the front desk area to reflect a professional environment Qualifications Strong customer service skills Ability to multitask in a fast-paced environment Dependable and punctual Comfortable handling busy situations with professionalism Basic computer skills required Hospitality experience preferred but not required What We Offer Flexible scheduling PTO Employee discounts at over 6,000+ hotels worldwide Bi-monthly incentive opportunities Potential for advancement within the company Positive team environment If you are reliable, team-oriented, and ready to help make our hotel a great place for guests and staff alike, we would love to meet you! Please apply today.

Job Type:

Part-time Pay:

$15.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Shift availability: Night Shift (Preferred) Ability to

Commute:

Le Mars, IA 51031 (Required)

Work Location:

In person