Part Time Hotel Front Desk Clerk

Responsibilities:

Greet and welcome guests in a friendly, professional, and guest-focused manner Complete check-in and check-out processes accurately and efficiently Answer phone calls and respond to guest inquiries in a timely and professional manner Provide information about hotel amenities, services, and local attractions Handle guest requests, concerns, and complaints with professionalism and urgency Maintain accurate guest records and reservations: Document all guest requests (room location, proximity, special needs, etc.) Communicate clearly with guests when requests cannot be guaranteed Review reservations for accuracy prior to arrival Room assignment and preparation: Assist with room assignments, ensuring special requests (ground floor, pets, medical needs) are reviewed and accommodated when possible Prepare registration materials, including required forms (ex: pet forms when applicable) Cash handling and reporting: Accurately handle cash transactions and balance drawers at the end of each shift Review and verify transactions to resolve discrepancies before shift close Daily reporting and documentation: Complete all required log book entries each shift, including: Shift checklists Key sign-outs Required logs and notes Maintain detailed and accurate notes for guest moves, incidents, and shift activity Print and complete required reports (ex: Action Manager reports) and ensure items are properly cleared Guest billing and folio accuracy: Update guest folios at check-in, including email addresses and billing details Ensure all required information is entered at time of arrival (do not leave for next shift) Payment and policy enforcement: Collect and verify valid payment methods for all reservations, including incidental cards for prepaid stays Follow hotel policies consistently while maintaining a guest-friendly approach Maintain a clean, organized, and professional front desk area at all times Assist with administrative duties including filing, data entry, and record keeping Laundry Cleaning and maintaining public spaces Cross-department support and communication: Communicate effectively with housekeeping, maintenance, and restaurant teams Help ensure shared spaces (such as laundry and back-of-house areas) remain clean and organized

Skills & Qualifications:

Strong hospitality mindset with a commitment to exceptional guest service Excellent verbal and written communication skills Professional phone etiquette Ability to multitask and work in a fast-paced environment Strong attention to detail and organizational skills Ability to problem-solve independently and handle guest concerns with professionalism and tact Confidence in enforcing hotel policies while maintaining a positive guest experience Basic computer skills and ability to learn property management systems (PMS) Previous hotel or customer service experience preferred Familiarity with front desk systems and night audit procedures is a plus Bilingual or multilingual skills are a plus but not required

Additional Expectations:

Weekend and holiday availability required Ability to work independently and as part of a team Willingness to assist in multiple areas of the hotel as business demands Opportunity for growth within the hotel and company About the

Role:

This position offers the opportunity to work in a fast-paced, team-oriented hospitality environment where attention to detail and guest service are key. Team members play an essential role in creating a welcoming and efficient experience for every guest. We are looking for individuals who are dependable, detail-oriented, and take pride in delivering a high-quality guest experience.

Job Type:

Part-time Pay:

From $14.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person