Night Auditor/Front Desk Associate

Night Auditor/Front Desk Associate

STAYSHARPE TEAM LLC

West Des Moines, IA Job Details Full-time $16 - $18 an hour 2 days ago Qualifications Customer communication Full Job Description Full-Time Night Auditor - Element West Des Moines Element West Des Moines is seeking a dependable and service-focused Night Auditor to join our team. This role is ideal for someone who works well independently, enjoys providing excellent guest service, and can confidently manage hotel operations during overnight hours. The Night Auditor serves as the primary front desk team member overnight and plays an important role in ensuring a smooth guest experience while completing daily accounting and reporting procedures.

Schedule:

Full-time overnight position. Standard shift is 11:00 PM - 7:00 AM.

Key Responsibilities:

Welcome guests and assist with check-in and check-out procedures Respond to guest questions, requests, and concerns in a professional and timely manner Perform nightly audit procedures and reconcile daily hotel transactions Prepare reports and complete end-of-day system balancing Monitor hotel security and maintain awareness of property activity overnight Answer phones, process reservations, and assist guests with accommodations Maintain a clean, organized, and professional front desk and lobby area Communicate important information to hotel leadership and incoming shifts Support overall hotel operations and provide a positive guest experience during overnight hours Shift differential pay is available for overnight hours.

Qualifications:

Previous hotel or customer service experience preferred, but not required Strong attention to detail and organizational skills Comfortable working independently overnight Reliable, professional, and dependable attendance Ability to multitask and remain calm in a fast-paced environment Basic computer skills and willingness to learn hotel management systems Strong communication and problem-solving skills