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Front Desk Associate
Job
Residence Inn by Marriott
Boise, ID (In Person)
$33,280 Salary, Full-Time
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Job Description
Overview We are seeking a dedicated and customer-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional service and ensuring a welcoming atmosphere at our hotel. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently. If you thrive in a fast-paced environment and enjoy interacting with people, we invite you to apply. Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations using hotel management software.
- Respond to phone calls promptly, utilizing effective phone etiquette to assist guests with their needs.
- Address guest complaints or concerns with professionalism and ensure satisfactory resolutions.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Promote hotel services and upsell additional offerings to enhance the guest experience.
- Assist in maintaining the cleanliness and organization of the front desk area. Requirements
- Previous experience in a front desk or guest services role within a hotel or resort setting is preferred.
- Strong knowledge of hospitality management principles is an advantage.
- Proficiency in using phone systems and hotel management software is desirable.
- Bilingual candidates are encouraged to apply, as this enhances communication with diverse guests.
- Excellent interpersonal skills with a focus on guest relations and satisfaction.
- Ability to multitask effectively while maintaining attention to detail in a busy environment.
- A positive attitude, strong work ethic, and commitment to providing outstanding service.