Guest Service Agent (part of Hilton) 3.6 3.6 out of 5 stars 1685 West Lake Street, Addison, IL 60101 From $16 an hour
- Part-time, Full-time Hampton Inn & Suites by Hilton Addison 10,846 reviews From $16 an hour
- Part-time, Full-time We are looking for a (7am-3pm/3pm
- 11pm shift) Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. We are looking to fill this position part-time or full-time. Responsibilities Perform all check-in and check-out tasks Manage reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills
Pay:
From $16.00 per hour
Benefits:
Dental insurance Employee discount Health insurance Life insurance Paid time off
Education:
High school or equivalent (Preferred)
Experience:
Hotel Front Desk:
1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred)
Work Location:
In person
