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Front Desk Associate
Job
Holiday Inn Express
Bourbonnais, IL (In Person)
$33,280 Salary, Full-Time
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Job Description
This position is for a mix of shifts that will be 7am-3pm and 3pm-11pm We are looking for a Hotel Front Desk Agent for our hotel in Bourbonnais, Illinois, to serve as our guests' first point of contact and manage all aspects of their accommodation. The responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Maintain updated records of bookings and payments Skills Great Customer service skills Excellent communication and organizational skills Willing to follow direction