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Front Desk Ambassador - PT Night Audit
Job
William Tell Hotel
Countryside, IL (In Person)
$35,360 Salary, Full-Time
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Job Description
We are searching for a dynamic Front Desk Ambassador Night Auditor to embrace the heart of hospitality At The William Tell Hotel we are embarking on a new legacy. Known also as the iconic William Tell - this hotel has a long history of being THE place to be in the SW Suburbs. As we move into this new era we are looking for not just a Night Auditor but Guest Ambassadors Night Auditor who can make a difference in our guests stays. Your experience in a boutique hotel environment is a PLUS Duties Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures. Manage reservations, including booking, modifying, and canceling guest stays. Handle guest inquiries and requests promptly and professionally, ensuring a high level of satisfaction. Accurately collecting and processing payments from guests including but not limited to hotel stays, incidental charges, and retail/restaurant purchases Perform data entry tasks accurately to maintain up-to-date guest records. Collaborate with other departments to ensure seamless guest experiences. Uphold confidentiality regarding guest information and adhere to company policies. Qualifications Previous experience as a front desk agent/ Night auditor in a Full Service hotel preferred Strong organizational skills with the ability to multitask effectively in a busy environment. Excellent verbal and written communication skills. Familiarity with M3 or Visual Matrix a PLUS A positive attitude with a focus on providing exceptional customer service. The ability to stand for an extended period