Front Desk Agent

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
• Handle guest inquiries and resolve any issues or complaints promptly and efficiently
• Assist with reservations, including taking bookings, modifying existing reservations, and providing information on room availability
• Conduct night audit duties, including reconciling accounts, preparing reports, and ensuring accuracy of financial transactions
• Provide exceptional guest service by anticipating needs and exceeding expectations
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure seamless guest experiences

Skills:

• Strong guest relations skills with a focus on providing excellent customer service
• Knowledge of hospitality management principles and practices
• Familiarity with hotel management systems and software
• Ability to handle multiple tasks simultaneously while maintaining attention to detail
• Excellent communication skills, both verbal and written
• Proficiency in multiple languages is a plus
• Professional phone etiquette and ability to handle phone inquiries effectively
• Bilingual abilities are highly desirable
• Strong problem-solving skills and ability to remain calm under pressure

Note:

This job description is not exhaustive and may be subject to change or modification at any time.

Job Types:

Full-time, Part-time Pay:

From $16.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Ability to

Relocate:

Deer Park, IL 60010: Relocate before starting work (Required)

Work Location:

In person