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Front Desk Agent Weekend PT
Job
Holiday Day Inn Express & Suites Edwardsville
Edwardsville, IL (In Person)
$34,320 Salary, Full-Time
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Job Description
Job Summary We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role involves managing guest check-ins and check-outs, handling reservations, and maintaining smooth front desk operations in a dynamic hotel or resort environment. Bilingual skills and hospitality management experience are highly valued to enhance guest relations and overall experience. Responsibilities Greet guests warmly upon arrival and assist with check-in/check-out procedures Manage reservations, cancellations, and modifications using multi-line phone systems and hotel management software Provide accurate information about hotel amenities, local attractions, and services to guests Handle guest inquiries, requests, and complaints with professionalism and courtesy Maintain accurate guest records and ensure confidentiality of guest information Assist with night audit procedures as needed to ensure financial accuracy at shift end Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs promptly Uphold high standards of phone etiquette and guest relations throughout all interactions Support event or conference setups if applicable, ensuring smooth operations at the front desk Qualifications Previous experience in hospitality management or hotel front desk operations preferred Strong customer service skills with a focus on guest satisfaction Multilingual or bilingual abilities are a plus to serve diverse guests effectively Knowledge of hotel management systems and multi-line phone systems preferred Excellent communication skills, including phone etiquette and interpersonal skills Ability to handle stressful situations calmly and efficiently Hospitality or hotel experience is desirable but not mandatory; training will be provided for the right candidate Flexibility to work various shifts, including nights, weekends, or holidays as needed Join our team to deliver outstanding guest experiences in a welcoming hospitality environment. We value professionalism, attentiveness, and a passion for service excellence in all our Front Desk Agents.