Front Desk Agent

Front Desk Agent Chicago Marriot Northwest - 2.3 Hoffman Estates, IL Job Details Part-time | Full-time $18 - $22 an hour 17 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Record keeping Teamwork Maintaining an organized workspace Resort Guest relations Phone communication Basic math Greeting customers Mid-level Credit card payment processing Administrative experience High school diploma or GED Task prioritization Decision making Conflict management Productivity software 2 years Communication skills Customer complaint resolution Client interaction via phone calls Full Job Description Chicago Marriot Northwest is looking for a Hotel Front Desk to serve as our guests' first point of contact and manage all aspects of their accommodation. If you have a flair for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Important NOTE:

Apply only minimum 2-3 year experience as Front Desk Agent. •Marriott FSPMS experience mandatory• Job Duties Include Welcome and greet guests Answer and direct incoming calls Inform guests of hotel rates and services Make and confirm reservations for guests Ensure proper room allocation Register and check guests in Confirm relevant guest information Verify guest's payment method Verify and imprint credit cards for authorization Issue room keys and direct guests to their rooms Maintain clear and accurate records of guest room bookings Compute all guest billings, accurately post charges to guest rooms and house accounts Receive and transmit messages for guests Retrieve mail, packages and documents such as faxes for guests Listen and respond to guest queries and requests both in-person and by phone Provide accurate information about local attractions and services Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests Complete and maintain any incident reports, daily activity reports or other reports requested by management Manage conference room bookings and scheduling Close guest accounts and check guests out Review accounts and charges with guests during the check-out process Process accurate payment of guest accounts Inform housekeeping when rooms have been vacated and are ready for cleaning Monitor visitors to the hotel Enforce rules and policies of the hotel Maintain a neat and orderly front desk and reception area Education, Skills and Experience High school diploma or equivalent Guest/customer relations experience, preferably in a hospitality environment Strong working knowledge of relevant computer software including MS Office and booking and payment systems Numeracy skills Administrative skills Key Competencies and Qualities Customer service orientation Attention to detail and accuracy Planning and organizing Ability to multitask and prioritize Professional appearance and attitude Effective verbal and written communication skills Ability to handle stress and stay calm under pressure Conflict resolution skills Decision making and judgment skills Team work Flexible regarding work schedules Ability to respond appropriately to diverse customers and guests

Job Types:

Full-time, Part-time Pay:

$18.00 - $22.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person