Night Auditor/Front Desk Clerk

About us We are professional, agile and our goal is to We are looking for a Hotel Night Shift Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Help with laundry and set up breakfast in the morning .If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests..

Our work environment includes:

Modern office setting

Job Summary:

Super 8 Lincoln IL is looking for a highly motivated, customer-focused call center representative to join our team. The ideal candidate will have a passion for helping others and a drive to provide the best customer service possible.

Responsibilities:

Answer inbound phone calls and direct calls to the correct person. Answering questions from customers and or employees. Provide quality customer service by answering basic questions about products, pricing, and making reservations. Maintain a high level of phone etiquette by not making repeated calls. Handle customer complaints in a timely manner and follow up with the customers to resolve issues. Follow communication procedures, guidelines, and policies established by the company and or within the company as it relates to customer service. Adhere to all company policies, procedures, and rules as it relates to customer service. Perform other duties as assigned by management.

Qualifications:

High school diploma or equivalent required. Previous customer service experience preferred. Customer service experience preferred. Must be able to pass a drug test and background check. Good Communication Skill.

Pay:

$15.00 - $17.00 per hour

Work Location:

In person