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Guest Service Agent - Full Time
Job
Hampton Inn Chicago/Naperville
Naperville, IL (In Person)
$33,800 Salary, Full-Time
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Job Description
About Us At the Hampton Inn Chicago/Naperville, we pride ourselves on providing exceptional service and creating a welcoming atmosphere for both guests and team members. Our team is passionate about hospitality and we foster a friendly, supportive culture where every individual is valued. If you are looking for a rewarding position in a dynamic environment, we want you to join us! Job Overview We are seeking a friendly, professional, and reliable Guest Service Agent to join our team. The ideal candidate will play a critical role in creating a welcoming environment for our guests. This position requires a strong commitment to high standards of customer service, as well as the ability to work efficiently both independently and as part of a team. As a Guest Service Agent, you will play a crucial role in ensuring that our guests have a memorable stay. Responsibilities Check guests in and out of the hotel with courtesy and accuracy, ensuring a positive impression. Handle both credit card and cash transactions. Provide assistance to guests, fostering a welcoming and helpful environment. Respond to all guest requests, ensuring they are satisfied with the resolution. Resolve escalated customer relations with empathy and professionalism, ensuring guest satisfaction. Ensure that policies and procedures are adhered to in order to maintain team member and guest safety. Answer incoming and internal phone calls and helping the guest or directing where needed. Make guest room reservations for future stays. Maintain a clean and organized front desk area and lobby, including refreshing the coffee station and wiping down tables. Assist Sales department with making reservations/entering rooming lists. Collaborate with other staff members to ensure guest satisfaction and maintain high hospitality standards. Assist in folding towels and pillowcases during slower periods. Assist with special projects or events as needed. Participate in training to enhance skills and knowledge. Requirements Previous experience in hotel environments is required, Hilton experience is preferred. Strong attention to detail and a commitment to excellence. Ability to work independently and as part of a team. Great communication skills and a friendly demeanor. Willingness to work weekends and holidays. Physical stamina to stand for extended periods. What We Offer Competitive pay and performance-based incentives. Earn Paid Time Off (PTO) to maintain a healthy work-life balance. Employee discounts on Hilton hotel stays. A positive and inclusive workplace culture that values teamwork and mutual respect. Cross-training opportunities available. Join us at the Hampton Inn Chicago/Naperville, where we create memorable experiences for our guests and a supportive environment for our team!