Hotel Front Desk Agent (PT or FT)

• Must be able to work Friday, Saturday & Sunday 2nd Shift
• Prior Hotel Front Desk experience required. (1-2 years' experience)
• Please do not apply, unless you have met the above criteria

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JOB TITLE

Front Desk Agent (Part-Time)

EMPLOYER

Best Western Naperville Inn

REPORTS TO

Front Desk Manager If you are driven, enthusiastic and ready to be a part of an awesome team and continue to do great things, then we are the hotel for you! The ideal candidate will provide friendly and courteous service while performing all front desk related duties. Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. This role is essential in creating a welcoming atmosphere for our guests and ensuring their experience is seamless from check-in to check-out. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.

• Must be able to work any day of the week, including holidays and weekends.
• MUST have a flexible schedule!

This position requires both day and primarily evening shifts, both weekdays and weekends depending on business in the hotel.

DUTIES AND RESPONSIBILITIES

Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle reservations, cancellations, and modifications through phone systems and online platforms. Provide information about hotel services, local attractions, and amenities to enhance the guest experience. Address guest inquiries and resolve any issues promptly and professionally. Perform night audit duties as required, ensuring all financial transactions are accurately recorded. Maintain cleanliness and organization of the front desk area to create a positive first impression. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Performs duties of the Front Desk Agent. Other duties as assigned.

QUALIFICATIONS AND REQUIRED SKILLS

High School Diploma or GED required. Customer service experience highly preferred Excels at operating in a fast-paced environment. Outstanding people skills. Bilingual abilities are highly desirable to assist a diverse clientele. Strong customer service skills with an emphasis on guest services in a resort or hotel setting. Proficient in using phone systems and hotel management software. Excellent communication skills, both verbal and written, with attention to detail. Ability to multitask effectively while maintaining a positive attitude under pressure. Familiarity with night audit processes is a plus.

COMPETENCIES

Diversity

• Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment
• free environment; Builds a diverse workforce. Ethics
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Adaptability
• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Interpersonal Skills
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Professionalism
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Continually required to stand Continually required to walk Occasionally required to sit Continually required to utilize hand and finger dexterity Frequently required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear Occasionally exposure to outside weather conditions While performing the duties of this job, the noise level in the work environment is usually moderate to loud The employee must occasionally lift and /or move more than 50 pounds Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry! Best Western Naperville Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.

Job Type:

Part-time Pay:

$15.00

• $16.

00 per hour

Benefits:

Employee discount

Experience:

Hotel Front Desk:

1 year (Required) Ability to

Commute:

Naperville, IL 60563 (Required) Ability to

Relocate:

Naperville, IL 60563: Relocate before starting work (Required)

Work Location:

In person