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Front Desk Clerk
Job
Sand Company
Normal, IL (In Person)
Full-Time
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Job Description
at Sand Company in
Normal, Illinois, United States Job Description Rate:
$16 USD per hourDescription Job Title:
Front Desk AssociateHoliday Inn Bloomington-Normal is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure, our team takes pride in creating a warm, efficient, and memorable stay. We value professionalism, teamwork, and a guest-first mindset in everything we do. Job Summary The Front Desk Associate is the first point of contact for our guests and plays a vital role in ensuring a positive and seamless experience. This position is responsible for greeting guests, managing check-ins and check-outs, handling reservations, and providing information about the hotel and surrounding area. The ideal candidate is friendly, detail-oriented, and committed to delivering outstanding customer service. Responsibilities- Greet and assist guests in a professional and courteous manner
- Manage guest check-in and check-out procedures efficiently
- Handle reservations, cancellations, and modifications
- Respond to guest inquiries via phone, email, and in person
- Provide information about hotel amenities, services, and local attractions
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance to ensure guest satisfaction
- Maintain a clean and organized front desk and lobby area
- Act as Manager on Duty in the absence of supervisory staff
- Follow all safety, security, and confidentiality protocols
- Perform additional duties as assigned Skills & Qualifications
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic math and computer literacy
- Customer service experience preferred
- High school diploma or equivalent required
- Flexibility to work evenings, weekends, and holidays Compensation & Benefits The target pay range for this position is $14-16 per hour depending on experience and qualifications.