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Front Desk Clerk
Job
Country Inn & Suites by Choice Hotels
Schaumburg, IL (In Person)
$32,240 Salary, Full-Time
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Job Description
Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage guest check-ins and check-outs, handle inquiries, and assist with various administrative tasks. Responsibilities Greet guests warmly upon arrival and provide them with the necessary information about their stay. Manage the check-in and check-out process efficiently. Handle guest inquiries and resolve any issues or complaints promptly. Maintain accurate records of guest information and reservations using hotel management software. Perform night audit duties as required, ensuring all transactions are balanced. Answer phone calls professionally, utilizing excellent phone etiquette to assist callers with their needs. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Provide information about local attractions, services, and amenities to enhance the guest experience. Uphold high standards of cleanliness and organization at the front desk area. Requirements Previous experience in a front desk or guest services role is preferred. Strong customer service skills with a focus on guest relations. Proficiency in phone systems and hotel management software is a plus. Multilingual or bilingual abilities are highly desirable to accommodate diverse guests. Excellent communication skills, both verbal and written. Ability to work flexible hours, including nights, weekends, and holidays as needed. A positive attitude and the ability to work well under pressure in a fast-paced environment. Attention to detail and strong organizational skills are essential for managing multiple tasks effectively. Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your career in the hospitality industry!