Front Desk Agent - Guest Representative

Front Desk Agent

• Guest Representative 18320 North Creek Drive, Tinley Park, IL 60477 $15
• $17 an hour
• Part-time, Full-time $15
• $17 an hour
• Part-time, Full-time Job Summary Join our dynamic hospitality team as a Front Desk Agent
• Guest Representative, where you will be the welcoming face and first point of contact for our guests.

This energetic role involves delivering exceptional guest services, managing check-in and check-out procedures, and ensuring every visitor experiences a warm, professional, and memorable stay. Your enthusiasm and attention to detail will help create a positive atmosphere that encourages guest loyalty and satisfaction. If you thrive in fast-paced environments and possess excellent communication skills, this is your opportunity to shine in the hospitality industry! Duties Greet guests warmly upon arrival, providing a friendly and professional first impression. Manage guest check-in and check-out processes efficiently using hotel management software. Handle multi-line phone systems with confidence, answering inquiries promptly and courteously. Provide information about hotel amenities, local attractions, and services to enhance guest experiences. Address guest requests, concerns, or complaints promptly to ensure maximum satisfaction. Maintain accurate records of reservations, cancellations, and guest preferences. Assist with night audit procedures to reconcile daily financial transactions and ensure smooth overnight operations. Support guest relations by offering personalized service tailored to individual needs and preferences. Experience Previous experience in hospitality management or hotel front desk operations is highly preferred. Bilingual or multilingual skills are a significant advantage for communicating with diverse guests. Strong customer service background with excellent phone etiquette and communication skills. Familiarity with hotel management systems and multi-line phone systems is desirable. Experience in resort or hotel environments will help you excel in this role. Knowledge of guest services, hospitality standards, and guest relations practices is essential. Ability to handle night audit responsibilities confidently while maintaining a positive attitude. This role offers an exciting opportunity to be at the heart of the guest experience, ensuring every visitor feels valued from arrival through departure. We are committed to fostering a vibrant work environment where your hospitality expertise can flourish!

Pay:

$15.00

• $17.

00 per hour

Benefits:

Paid time off

Work Location:

In person