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Front Desk Agent/Night Auditor
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Comfort Suites Urbana-Champaign
Urbana, IL (In Person)
$31,200 Salary, Full-Time
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Job Description
Front Desk Agent/Night Auditor 2001 North Lincoln Avenue, Urbana, IL 61801 From $15 an hour - Part-time, Full-time From $15 an hour - Part-time, Full-time Company Overview Comfort Suites Urbana-Champaign is part of JJ Urbana Hotel Group LLC, which has proudly owned and operated this award-winning property since 2015. Our mission is to provide exceptional hospitality and create memorable experiences for our guests. Summary As a Front Desk Agent at Comfort Suites Urbana-Champaign, you will be the first point of contact for our guests, ensuring a warm welcome and seamless check-in experience. This role is vital in upholding our commitment to outstanding guest services and hospitality. Responsibilities Greet guests upon arrival with a friendly demeanor and assist with the check-in process. Manage phone systems to handle reservations, inquiries, and guest requests efficiently. Provide information about hotel amenities, local attractions, and services to enhance guest experiences. Resolve guest complaints or issues promptly while maintaining a high level of customer service. Maintain accurate records of guest information and transactions in the hotel management system. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay. Assist in managing front desk operations, including cash handling and billing processes. Promote hotel services and upsell rooms or packages when appropriate. Qualifications Proven experience in front desk operations or guest services within the hospitality industry. Strong customer service skills with a focus on creating positive guest experiences. Excellent communication skills, both verbal and written, for effective interaction with guests and team members. Familiarity with hotel management software or phone systems is preferred but not required. Multilingual abilities are a plus to cater to diverse clientele, but not required Ability to handle multiple tasks efficiently in a fast-paced environment. Knowledge of hotel operations and hospitality standards is beneficial. If you are passionate about providing exceptional service in the hospitality industry, we invite you to apply today and become a valued member of our team at Comfort Suites Urbana-Champaign!