Holiday Inn Expreess Elkhart Front Desk

Holiday Inn Expreess Elkhart Front Desk 3.3 3.3 out of 5 stars 3300 Sunny Drive, Elkhart, IN 46514 $15 an hour - Part-time, Full-time Holiday Inn Express and Suites 4,866 reviews $15 an hour - Part-time, Full-time Work References Required Must be able to stand for extended periods throughout the shift. What We're Looking For Previous hotel experience is not required. We are seeking individuals with a genuine passion for serving others and a commitment to providing outstanding guest experiences.

Successful candidates will demonstrate:

A strong customer-service mindset A positive, professional attitude A willingness to learn and grow The ability to stay productive during slower periods Strong communication and problem-solving skills Reliability, initiative, and attention to detail Our service philosophy includes: "How may I help you?" "How can I improve your experience?" "My pleasure." Taking ownership of guest concerns and finding solutions whenever possible Responsibilities Greet guests warmly upon arrival, check them in and out efficiently, and address their needs with a positive attitude. Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately. Handle guest requests, complaints, and inquiries promptly to ensure satisfaction and foster guest loyalty. Maintain detailed records of guest reservations, billing, and room assignments using hotel management software. Conduct night audit procedures to reconcile daily transactions, ensuring accuracy in financial reports. Support guest relations by offering local recommendations, assisting with special requests, and ensuring overall guest comfort. Uphold phone etiquette standards and ensure smooth communication between departments to enhance operational efficiency.

Pay:

$15.00 per hour

Benefits:

Employee discount

Work Location:

In person