Guest Services Representative (Hilton Garden Inn-Home2 Suites Fort Wayne North)

Guest Services Representative (Hilton Garden Inn-Home2 Suites Fort Wayne North)

BLUE FLAME HOSPITALITY LLC - 2.0

Fort Wayne, IN Job Details Full-time 5 hours ago Qualifications Guest relations Sales Writing skills Task prioritization Communication skills Entry level Under 1 year Customer complaint resolution Full Job Description Blue Flame Management is the Best Place to Work with its competitive wages, flexible full-time to part-time hours, and great worldwide hotel discounts! We pride ourselves in having the best training so no matter your experience we can help you! We are looking for the Best Guest Services Representative in the city! Blue Flame manages three hotels on the Northeast side of

Fort Wayne:

the Hampton Inn Dupont and the Hilton Garden Inn and Home2 Suites (a dual property location). As a Guest Services Representative at the hotel, your general responsibilities will be to be proficient in the use of the PMS, including but not limited to handing reservations, cancelations, group bookings, incoming sales leads, etc., deal efficiently with guest complaints or special requests regarding rooms or other functional areas of the property within guidelines, policies, and procedures offering guest service and service recovery, monitor, promote, review, and give insight on guest service scores on a weekly/monthly basis as directed, confer and cooperate with other property personnel to resolve operating problems and ensures coordination of property activities. It is preferred that you have excellent verbal and written communication skills and are organized, efficient, and prioritize work.