Front Desk Agent

Job Summary We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional guest services. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out experience. Your ability to manage multiple tasks while maintaining excellent customer service will be key to your success in this role. We need someone willing to work 3rd shift from 10pm-6a minimum of 2 days a week, also open to working 2nd shift 2pm-10pm as needed. Responsibilities Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage the front desk operations, including check-in and check-out processes, while maintaining accurate records of guest information. Handle guest inquiries and requests efficiently, providing information about hotel services, local attractions, and amenities. Operate multi-line phone systems to answer calls promptly and assist with reservations or guest concerns. Conduct night audits as required, ensuring all financial transactions are accurately processed and recorded. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests and address any issues that arise during their stay. Maintain a clean and organized front desk area, adhering to hotel standards of presentation. Assist in managing guest relations by resolving complaints or concerns in a professional manner, ensuring guest satisfaction. Requirements Previous experience in hotel management or front desk operations is preferred; hospitality management background is a plus. Strong customer service skills with an emphasis on guest relations and satisfaction. Bilingual or multilingual abilities are highly desirable to accommodate diverse guests. Proficient in phone etiquette and capable of handling multi-line phone systems effectively. Familiarity with night audit procedures is advantageous but not mandatory; training will be provided as needed. Excellent communication skills, both verbal and written, with the ability to interact positively with guests from various backgrounds. A proactive approach to problem-solving and the ability to work well under pressure in a fast-paced environment. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Pay:

$14.00

• $15.

00 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply

Work Location:

In person Front Desk Agent 3.3 3.3 out of 5 stars 2253 William Way, Greenfield, IN 46140 $14

• $15 an hour
• Part-time, Full-time Fairfield Inn & Suites 2,980 reviews $14
• $15 an hour
• Part-time, Full-time Job Summary We are seeking a dedicated and enthusiastic Front Desk Agent to join our team.

The ideal candidate will have a passion for hospitality and a commitment to providing exceptional guest services. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out experience. Your ability to manage multiple tasks while maintaining excellent customer service will be key to your success in this role. We need someone willing to work 3rd shift from 10pm-6a minimum of 2 days a week, also open to working 2nd shift 2pm-10pm as needed. Responsibilities Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage the front desk operations, including check-in and check-out processes, while maintaining accurate records of guest information. Handle guest inquiries and requests efficiently, providing information about hotel services, local attractions, and amenities. Operate multi-line phone systems to answer calls promptly and assist with reservations or guest concerns. Conduct night audits as required, ensuring all financial transactions are accurately processed and recorded. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests and address any issues that arise during their stay. Maintain a clean and organized front desk area, adhering to hotel standards of presentation. Assist in managing guest relations by resolving complaints or concerns in a professional manner, ensuring guest satisfaction. Requirements Previous experience in hotel management or front desk operations is preferred; hospitality management background is a plus. Strong customer service skills with an emphasis on guest relations and satisfaction. Bilingual or multilingual abilities are highly desirable to accommodate diverse guests. Proficient in phone etiquette and capable of handling multi-line phone systems effectively. Familiarity with night audit procedures is advantageous but not mandatory; training will be provided as needed. Excellent communication skills, both verbal and written, with the ability to interact positively with guests from various backgrounds. A proactive approach to problem-solving and the ability to work well under pressure in a fast-paced environment. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Pay:

$14.00

• $15.

00 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply

Work Location:

In person