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Front Desk Agent
Job
Quality Inn Castleton
Indianapolis, IN (In Person)
Full-Time
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Job Description
Front Desk Agent 8380 Kelly Lane, Indianapolis, IN 46250 From $14 an hour
- Part-time, Full-time From $14 an hour
- Part-time, Full-time Quality Inn Castleton is hiring for 2nd shift (3pm-11pm) & Night Auditor!
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accurate information and proper payment handling
- Answer phone calls and respond to guest inquiries, providing excellent customer service
- Assist guests with reservations, room assignments, and special requests
- Handle guest complaints or issues promptly and effectively, ensuring guest satisfaction
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure smooth operations
- Perform night audit duties as required
- Prepare breakfast before breakfast hours open.
Qualifications:
- Previous experience in hospitality management or related field preferred
- Multilingual skills are a plus, as we often have international guests
- Strong guest relations skills with the ability to provide exceptional customer service
- Knowledge of hotel operations and front desk procedures
- Bilingual proficiency is an advantage
- Familiarity with night audit processes is desirable
- Excellent phone etiquette and communication skills
- Ability to handle difficult situations with professionalism and composure
- Strong organizational and multitasking abilities As a Front Desk Agent, you will be the first point of contact for our guests.