front desk agent and night auditor

Job Description We are seeking dependable, guest-focused individuals for Front Desk Agent / Night Auditor positions. This role requires flexibility to work mixed shifts , including day, evening, and overnight (night audit) shifts. Both full-time and part-time opportunities are available. The ideal candidate delivers excellent customer service, handles front desk operations efficiently, and accurately completes night audit duties when scheduled. Responsibilities Perform guest check-in and check-out procedures accurately and professionally Complete Night Audit duties during overnight shifts, including balancing daily transactions and reports Manage phone and online reservations Register guests and verify required information and payment methods Welcome guests and assign rooms based on availability and preferences Provide information about hotel amenities, services, and local attractions Address guest concerns and resolve issues promptly and professionally Coordinate with housekeeping to ensure rooms meet cleanliness and readiness standards Assist with group reservations and special guest requests Upsell rooms, services, and amenities when appropriate Maintain accurate records of reservations, payments, and guest accounts Follow IHG brand standards , safety procedures, and hotel policies Qualifications & Skills Previous experience in hotel front desk or night audit preferred (training available) Experience with similar systems is a plus Familiarity with online travel agencies. Strong customer service and communication skills Ability to work flexible schedules , including weekends, holidays, and overnight shifts Basic computer and math skills Professional appearance and positive attitude Benefits Employee hotel discounts Flexible scheduling for Full-Time and Part-Time employees Opportunity to pick up additional hours through cross-training

Job Type:

Part-time Pay:

From $13.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person