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Front Desk Agent - Sheraton Indianapolis City Centre Hotel
Job
Sheraton Indianapolis City Centre Hotel
Indianapolis, IN (In Person)
$33,280 Salary, Full-Time
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Job Description
What we are looking for 7am-3pm and 3pm-11pm shifts. Weekend availability is a must. High work ethic and self-initiative May be required to work varying schedules to include nights, weekends, and holidays Someone who enjoys working as and being part of a team that provides great experiences for our Guests! Must be dependable, friendly, and personable. What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately, and efficiently know how and where to post all charges. Have a complete working knowledge of the Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.