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Front Desk Associate
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Indianapolis Marriott Downtown
Indianapolis, IN (In Person)
$46,800 Salary, Full-Time
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Job Description
Job Summary Indianapolis Marriott Downtown is seeking friendly, professional, and customer-focused Front Desk Associates to provide excellent guest service. This role is responsible for welcoming guests, handling check-ins and check-outs, and ensuring a smooth and positive hotel experience. Responsibilities Greet guests with a warm and professional attitude Handle check-in and check-out procedures efficiently Manage reservations, cancellations, and room assignments Answer guest questions and provide hotel information Handle phone calls, emails, and guest requests Process payments and maintain accurate records Coordinate with housekeeping and other departments Resolve guest concerns in a professional manner Requirements Strong communication and customer service skills Professional appearance and positive attitude Ability to work in a fast-paced hospitality environment Basic computer and cash-handling skills Reliable attendance and punctuality Ability to stand for extended periods Previous hotel or front desk experience is a plus but not required Benefits Competitive hourly pay Flexible full-time and part-time scheduling Paid training and onboarding Employee hotel discounts (where applicable) Supportive and professional work environment Opportunities for career advancement in hospitality About Company Indianapolis Marriott Downtown is a full-service hotel known for its premium hospitality, modern amenities, and commitment to delivering exceptional guest experiences in the heart of downtown Indianapolis.