Hotel Front Desk Agent

Hotel Front Desk Agent Indianapolis, IN 46204 $14.50 - $16.00 an hour - Full-time $14.50 - $16.00 an hour - Full-time

THIS IS A HILTON-AFFILIATED PROPERTY. CANDIDATES WITH EXPERIENCE ON PEP AND HILTON'S BRAND ARE ENCOURAGED TO APPLY. ALL APPLICANTS MUST BE AVAILABLE FOR WORK 5 DAYS/WEEK, MONDAY-SUNDAY. THE SCHEUDLE MAY CHANGE FROM WEEK TO WEEK

After applying, you will be contacted for interviews shortly thereafter. We typically schedule interviews on 1 or 2 days of the week, and serious applicants are asked to arrive and meet with management for a short in-person interview. Candidates with ability/flexibility to work a mix of AM or PM shifts are preferred. AM shift is from 7am-3pm PM sift is from 3pm-11am Job Summary We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. The Front Desk Agent will play a crucial role in enhancing the guest experience at our hotel or resort. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Answer phone calls promptly, addressing inquiries and providing information about hotel services. Handle guest requests and complaints with professionalism and courtesy. Maintain accurate records of guest information and reservations in the hotel management system. Assist with night audit duties as required, ensuring all financial transactions are processed accurately. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Provide local area information and recommendations to enhance guests' stay. Uphold hotel policies and procedures while maintaining a high standard of guest services. Experience Previous experience in customer service or hospitality preferred. Familiarity with phone systems and hotel management software is advantageous. Knowledge of guest services principles and practices within the hotel or resort industry is beneficial. A background in hospitality management or related fields is desirable but not mandatory. Join our team as a Front Desk Agent where your contributions will directly impact the guest experience, making every stay memorable!

Job Type:

Full-time Pay:

$14.50 - $16.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person