Hotel Front Desk Clerk

Hotel Front Desk Clerk Marriott - 4.0 Indianapolis, IN Job Details Full-time $16 - $18 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Bilingual Customer relationship building Guest relations Multilingual Phone communication Night audit Greeting customers Organizational skills Multi-line phone systems Communication skills Balancing end-of-day transactions Safety protocol implementation Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Job Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face of our resort, ensuring every guest receives exceptional service from check-in to check-out. This energetic role requires a proactive attitude, excellent communication skills, and a passion for creating memorable guest experiences. As the first point of contact, you will handle guest inquiries, manage reservations, and coordinate with various departments to uphold our high standards of hospitality and guest satisfaction. Your enthusiasm and professionalism will help foster a warm, inviting atmosphere that keeps guests coming back. Duties Greet guests warmly upon arrival, providing a friendly and professional check-in experience. Manage reservations efficiently using hotel management software, ensuring accuracy and special requests are accommodated. Handle guest inquiries via phone and in person with excellent phone etiquette and multi-line phone system skills. Provide information about hotel amenities, local attractions, and services to enhance guest experiences. Assist with night audit procedures, balancing accounts and preparing reports to ensure smooth overnight operations. Resolve guest concerns promptly and courteously, maintaining positive guest relations at all times. Coordinate with housekeeping, maintenance, and other departments to address guest needs swiftly and effectively. Uphold security protocols by monitoring access points and ensuring safety procedures are followed throughout the property. Qualifications Previous experience in hotel management or front desk operations is highly preferred; hotel experience is a plus. Strong customer service skills with the ability to handle diverse guest needs professionally. Multilingual or bilingual abilities are highly desirable to serve our diverse clientele effectively. Knowledge of hospitality management systems and hotel management software is advantageous. Excellent communication skills, both verbal and written, with a focus on clear, friendly interactions. Ability to manage multi-line phone systems efficiently while maintaining professionalism at all times. Familiarity with night audit procedures and general hotel operations is beneficial. A positive attitude, strong organizational skills, and the ability to multitask in a fast-paced environment are essential for success in this role. Embark on a rewarding career where your hospitality talents make a difference every day!

Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person