Front Desk Associate

Job description

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. Must have some sales experience

Responsibilities:

• Greet guests in a friendly and professional manner, providing a warm welcome upon arrival
• Check guests in and out of the hotel, ensuring accurate information is obtained and recorded
• Answer phone calls and respond to guest inquiries promptly and professionally
• Assist guests with reservations, changes, and cancellations
• Process payments and maintain accurate records of guest transactions
• Provide information about hotel amenities, local attractions, and dining options
• Handle guest requests promptly and efficiently, ensuring guest satisfaction
• Perform night audit duties as required, including reconciling daily transactions and preparing reports for management
• Maintain cleanliness and organization at the front desk area
• Sell products and memberships
• You get commission on everything you sell to help boost your hourly pay

Requirements:

• Previous experience in a front desk or customer service role preferred
• Strong interpersonal skills with the ability to communicate effectively with guests and team members
• Knowledge of hotel management systems and phone systems is an asset
• Excellent problem-solving skills with the ability to handle difficult situations calmly and professionally
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong attention to detail and accuracy in handling guest information
• Flexibility to work various shifts including evenings, weekends, and holidays If you are passionate about hospitality, have excellent customer service skills, and enjoy working in a dynamic team environment, we would love to hear from you.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.

Note:

This is a paid position.

Job Type:

Part-time Pay:

From $13.00 per hour Expected hours: 10

• 20 per week

Job Types:

Full-time, Part-time Pay:

From $14.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Ability to

Commute:

Valparaiso, IN 46383 (Required) Ability to

Relocate:

Valparaiso, IN 46383: Relocate before starting work (Required)

Work Location:

In person